Built inside hospitality.
Trusted across it.

SendSites began as a custom project — a digital sales system built for a large hospitality sales team that needed a better way to present and deliver proposals. The results were immediate enough that we recognized something: the problem wasn't unique to one team. It was endemic to the industry.

Our founders had spent years running a digital marketing agency focused exclusively on hospitality. We knew the sales workflow from the inside — the RFP response, the BEO, the group block, the tentative that needed to go definite. When early traction in hospitality made the direction clear, we leaned in fully.

Twelve years later, we've never looked back. Today SendSites serves hotels, resorts, destination marketing organizations, cruise lines, and venues across the world — from independent boutique properties to enterprise resort collections. The platform has grown. The focus hasn't.

We grow by earning the right to stay, not by selling and moving on.

In a market where many software companies prioritize acquisition velocity, we've built SendSites around a different model: retention as the primary growth metric. When a customer renews, it tells us the platform is doing its job — that a sales team is responding faster, presenting better, and winning business they might otherwise have lost.

That philosophy produces a different kind of company. One that invests heavily in onboarding because a customer who launches confidently stays. One that maintains direct, personal relationships with accounts instead of routing support through a ticket queue. One that treats a renewal conversation as a performance review, not a formality.

The result is a customer base that stays — and grows with us. Our 30% annual growth rate is driven as much by the depth of existing relationships as by new customer acquisition. That's by design.

SendSites is a lean, founder-led company. Our team is small by design — every person is close to the customer, close to the product, and close to the decisions that shape both.

Our founders remain active in the business and in the industry. That proximity to hospitality operations isn't incidental — it's the reason the platform reflects how sales teams actually work, not how someone imagines they do.

Customer success is central to how we're organized. Our team maintains direct relationships with every account — not because we have to, but because it's how we learn, how we improve, and how we earn the renewals that sustain the business.